Erin joined DATRON in early 2020, shortly after graduating college. She came to DATRON with 8 years in the customer service industry, giving her strong communication skills and attention to detail, which is essential in her fast-paced role.
At DATRON, Erin ensures customer satisfaction by resolving issues efficiently and advocating for their needs. She manages inter-departmental requests, coordinates on-site visits for our technicians and engineers, and processes repair orders.
How Can Erin Help You?
- Managing customer inquiries or issues that may arise.
- Coordinating service appointments and scheduling on-site visits for technicians.
- Providing service quotes and ensuring parts are tested or programmed before shipment.
- Processing returns, managing warranty reviews, and handling shipping logistics.